Some ideas that might be neat for additional data to add:
- Pie Chart of Call Status
- Pie Chart of Call call Classification (ex: “Software”, “Hardware”,etc)
- Short like List of “Top Priority” Calls (top 5)
- Stats (Such as: Average Time to Resolve)
- UD Gauge showing your ideal call volume Updated UD Gauge component
- If you can obtain SLA infromation - it would be very nice to show SLA stats and or calls about to breach SLA