Claims and roles only working for some

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Assignment Detail looks good on users with many groups associated with PSU Roles and on a user that only has one group assigned to a PSU Role.

In the claims json file, it does show the correct object id and tenant. But looking at it, for user that it is working on I see all of the group claims, but for users that it is not working on, I see this:

{
      "Type": "_claim_names",
      "Value": "{\"groups\":\"src1\"}",
      "ValueType": "JSON",
      "Issuer": "https://sts.windows.net/<tenantId>",
      "Properties": "System.Collections.Generic.Dictionary`2[System.String,System.String]"
    },
    {
      "Type": "_claim_sources",
      "Value": "{\"src1\":{\"endpoint\":\"https://graph.windows.net/<tenantId>/users/<userObjectId>/getMemberObjects\"}}",
      "ValueType": "JSON",
      "Issuer": "https://sts.windows.net/<tenantId>/",
      "Properties": "System.Collections.Generic.Dictionary`2[System.String,System.String]"
    }

Tenant and User Object ID were redacted, but are correct in the json file.